Support

Contact

For support requests, bug reports, or feature suggestions, email contact@osburnlabs.com. We aim to respond within a few business days.

Shoot Your Way Out — Frequently Asked Questions

How do I get more money to spend at the flea market?

Money is earned by deploying and killing enemies. If you hit Leave Raid, you do not keep your money. Play until you die and you keep your money. It carries over between raids — spend it at the flea market before deploying to start your next run with a bonus skill.

What does the Operator License unlock?

The Operator License is a one-time $4.99 purchase that increases your daily login bonus. It doesn't unlock new content, weapons, or pay-to-win advantages — just a faster way to earn currency if you log in daily and helps support further development.

Do my skills carry over between raids?

No — skills picked during a raid (level-ups, flea market purchases, ad rewards) only apply to that single raid. Only your money persists between raids. If you watch an ad to revive, you will keep your skills.

I made a purchase but didn't receive my Operator License. What do I do?

Open the Upgrade screen from the main menu and tap "Restore Purchase." If the issue persists, contact us at contact@osburnlabs.com with your platform (iOS/Android) and approximate purchase date.

The game is lagging or stuttering on my device. What can I do?

Try closing other background apps and restarting the game. If issues persist on a specific device model, let us know at contact@osburnlabs.com — include your device model and OS version.

How do I report a bug or suggest a feature?

Email us at contact@osburnlabs.com with details (device, OS version, and what happened) and we'll take a look.